Terms of service
TERMS OF SERVICE
Last updated: August 27, 2026
These Terms of Service (“Terms”) govern the use of the website ikers.eu and the professional services offered under the IKERS brand.
IKERS is a business brand operated by SIA “Vita Heliora”, a company registered in the Republic of Latvia.
By accessing or using this website, submitting an inquiry, booking a consultation, or purchasing or engaging our services, you acknowledge and agree to these Terms.
1. ABOUT IKERS
IKERS provides professional services focused on ecommerce growth, business strategy, artificial intelligence, automation, analytics, optimization, implementation, and related business systems.
Service provider:
SIA “Vita Heliora”
Registration number: 40203739081
Registered address: Jūrkalnes iela 87-32, Rīga, LV-1029, Latvia
VAT status: Not registered for VAT
Brand: IKERS
Website: ikers.eu
Email: oskars@ikers.eu
2. SERVICES
Our services may include, but are not limited to:
• Ecommerce Growth Audits
• AI & Growth Implementation
• Ecommerce Growth Partner services
• Ecommerce strategy and consulting
• Conversion rate optimization (CRO)
• Customer retention and lifecycle strategy
• Analytics and data analysis
• AI automation and business systems
• Marketing and growth strategy
• Ecommerce technology and process optimization
• International ecommerce growth support
• Related advisory and implementation services
The exact scope, deliverables, responsibilities, timeline, pricing, and other conditions of a paid engagement may be defined separately in a proposal, statement of work, agreement, order, invoice, email confirmation, or other written communication between IKERS and the client.
Where specific written terms have been agreed with a client, those specific terms take precedence over these general Terms in the event of a conflict.
3. GROWTH CALLS AND CONSULTATIONS
IKERS may offer introductory Growth Calls, discovery calls, consultations, or similar meetings.
An introductory Growth Call is intended to understand the prospective client's business, identify potential growth opportunities or challenges, and evaluate whether cooperation may be appropriate.
Unless explicitly stated otherwise, an introductory Growth Call does not constitute a paid consulting engagement, create an ongoing professional relationship, or guarantee that IKERS will accept the prospective client.
Information or suggestions discussed during an introductory call should not be considered a guarantee of specific business results.
4. PROPOSALS AND ENGAGEMENTS
Following an introductory discussion, IKERS may provide a proposal or other description of recommended services.
A proposal may specify:
• Scope of work
• Deliverables
• Project timeline
• Client responsibilities
• Fees
• Payment schedule
• Third-party costs
• Cancellation or termination conditions
• Other project-specific terms
An engagement begins when the parties agree to proceed under the applicable commercial terms or otherwise confirm the engagement in writing.
5. FEES, INVOICING AND PAYMENT
Fees for paid services will be communicated and agreed before the relevant work begins.
Unless otherwise agreed, invoices are issued by SIA “Vita Heliora”.
Payment terms, payment schedules, currencies, applicable taxes, deposits, recurring fees, and other commercial conditions may be specified in the applicable proposal, agreement, invoice, or other written arrangement.
Clients are responsible for paying invoices within the agreed payment period.
Third-party expenses, advertising budgets, software subscriptions, platform fees, development costs, or other external costs are not included in IKERS fees unless explicitly stated otherwise.
SIA “Vita Heliora” is currently not registered for VAT in Latvia. If the company's VAT status changes, applicable taxes may be charged in accordance with the law.
6. CLIENT RESPONSIBILITIES
To provide services effectively, IKERS may require information, data, access to systems, accounts, analytics, advertising platforms, ecommerce platforms, software, documentation, or other materials from the client.
The client agrees to:
• Provide accurate and reasonably complete information
• Provide required access in a timely manner
• Ensure that it has the right to provide such access and information
• Review and approve work when required
• Cooperate reasonably during the engagement
• Maintain appropriate security for its accounts and credentials
• Comply with applicable laws and third-party platform requirements
Delays caused by missing information, approvals, access, or cooperation may affect project timelines and results.
7. BUSINESS DECISIONS
IKERS provides analysis, recommendations, implementation support, systems, strategies, and professional guidance.
The client remains responsible for its own business decisions.
This includes decisions concerning pricing, advertising budgets, products, hiring, investments, technology, customer communications, legal compliance, financial decisions, and implementation of recommendations.
Clients should obtain appropriate legal, tax, accounting, financial, or other regulated professional advice where required.
8. RESULTS AND NO GUARANTEE
IKERS aims to identify meaningful growth opportunities and provide commercially valuable strategies, systems, implementation, and support.
However, ecommerce and business performance depends on numerous factors outside our control.
These may include:
• Market conditions
• Competition
• Product quality and demand
• Pricing
• Customer behaviour
• Advertising costs
• Advertising platform algorithms
• Search engine algorithms
• Technology changes
• Economic conditions
• Client execution
• Inventory and logistics
• Third-party platforms and services
Accordingly, IKERS does not guarantee any specific level of revenue, profit, sales, conversion rate, return on advertising spend, customer acquisition cost, search ranking, traffic, growth rate, cost reduction, or other business result unless such a guarantee is explicitly agreed in writing.
Any examples, case studies, projections, estimates, or previous results presented on the website or during discussions are provided for informational purposes and do not guarantee future performance.
9. THIRD-PARTY PLATFORMS AND SERVICES
IKERS may work with, integrate, recommend, or provide guidance regarding third-party platforms and services.
These may include ecommerce platforms, advertising platforms, analytics providers, artificial intelligence services, automation platforms, email marketing systems, payment providers, hosting providers, software applications, and other technology services.
Third-party services are governed by their own terms and policies.
IKERS does not control and is not responsible for:
• Third-party service availability
• Pricing changes
• Platform outages
• Algorithm changes
• Account suspensions
• Policy changes
• Data loss caused by third parties
• Security incidents involving third parties
• Changes or discontinuation of third-party functionality
The client remains responsible for its own third-party accounts, subscriptions, advertising spend, licences, and compliance with applicable third-party terms.
10. ARTIFICIAL INTELLIGENCE AND AUTOMATION
Some IKERS services may use or involve artificial intelligence, machine learning, automation, or third-party AI systems.
AI-generated or AI-assisted outputs may contain errors, inaccuracies, or incomplete information.
Where appropriate, clients should review AI-generated outputs before using them for important business, legal, financial, customer-facing, or operational decisions.
IKERS does not guarantee that AI or automation systems will operate without interruption, error, or changes resulting from third-party technology providers.
11. INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, IKERS and/or SIA “Vita Heliora” retain ownership of pre-existing intellectual property, including:
• Methodologies
• Frameworks
• Processes
• Templates
• Systems
• Know-how
• Internal tools
• Reusable automation structures
• Training materials
• Strategic models
Ownership or usage rights relating to client-specific deliverables may be defined in the relevant proposal or agreement.
The IKERS name, branding, website content, graphics, designs, written materials, and original content may not be copied, reproduced, distributed, resold, or commercially exploited without prior permission, except where permitted by applicable law.
12. CLIENT MATERIALS
The client retains ownership of materials, data, trademarks, content, and other intellectual property provided to IKERS.
The client grants IKERS the limited right to use such materials to the extent reasonably necessary to provide the agreed services.
The client confirms that it has the necessary rights and permissions to provide these materials to IKERS.
13. CONFIDENTIALITY
During an engagement, either party may receive confidential or commercially sensitive information from the other party.
IKERS will take reasonable measures to protect confidential client information and will use such information only for legitimate purposes related to providing services.
Confidential information does not include information that:
• Is publicly available through no breach of confidentiality
• Was lawfully known before disclosure
• Is independently developed without using confidential information
• Is lawfully obtained from another source
• Must be disclosed under applicable law or a lawful authority request
Where appropriate, additional confidentiality obligations may be established through a separate agreement or non-disclosure agreement (NDA).
14. DATA PROTECTION AND PRIVACY
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Further information about how personal data is collected, used, stored, and protected is provided in our Privacy Policy.
Where an engagement requires IKERS to process personal data on behalf of a client, additional data processing terms may be agreed where legally required.
Privacy-related inquiries may be sent to:
oskars@ikers.eu
15. WEBSITE INFORMATION
Information available on ikers.eu is provided for general informational, marketing, and commercial purposes.
We aim to keep website information accurate and reasonably current, but we do not guarantee that all information will always be complete, accurate, error-free, or up to date.
Website content should not be interpreted as legal, accounting, tax, investment, or financial advice.
16. EXTERNAL LINKS
The website may contain links to third-party websites, platforms, services, or resources.
These links are provided for convenience or informational purposes.
IKERS does not control third-party websites and is not responsible for their content, availability, privacy practices, security, or services.
17. CANCELLATION AND TERMINATION
Cancellation, rescheduling, termination, notice periods, refunds, and related fees for paid engagements may be defined in the applicable proposal, agreement, order, or other written commercial terms.
Either party may terminate an ongoing engagement in accordance with the conditions agreed for that engagement.
Upon termination, the client remains responsible for fees due for services already performed and any other amounts payable under the applicable agreement.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, IKERS and SIA “Vita Heliora” will not be liable for indirect, incidental, consequential, special, or punitive losses arising from the use of this website or our services.
This includes, where legally permissible, loss of:
• Revenue
• Profit
• Business opportunities
• Customers
• Data
• Anticipated savings
• Goodwill
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
19. FORCE MAJEURE
Neither party will be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond its control.
Such circumstances may include natural disasters, war, civil disturbances, government actions, widespread internet or infrastructure failures, significant third-party platform outages, or other comparable events beyond reasonable control.
20. CHANGES TO SERVICES
IKERS may modify, improve, replace, suspend, or discontinue parts of its website, service offerings, tools, or processes.
Changes affecting an existing paid engagement will be handled in accordance with the applicable agreement or discussed with the relevant client where necessary.
21. CHANGES TO THESE TERMS
These Terms may be updated from time to time to reflect changes in our services, business practices, technology, or legal requirements.
The latest version will be published on ikers.eu and will indicate the date of the most recent update.
Changes will apply from the date the updated Terms are published unless otherwise stated or required by applicable law.
22. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Republic of Latvia, subject to any mandatory provisions of applicable law.
In the event of a dispute, the parties should first attempt to resolve the matter through good-faith negotiations.
If a dispute cannot be resolved through negotiation, it will be submitted to the competent courts in accordance with applicable law.
23. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
24. CONTACT
IKERS
Operated by SIA “Vita Heliora”
Registration number: 40203739081
Registered address:
Jūrkalnes iela 87-32
Rīga, LV-1029
Latvia
VAT status: Not registered for VAT
Email: oskars@ikers.eu
Website: ikers.eu